Fastest route
Email [email protected] with your payment id or reference number. We reply within one business day, usually sooner.
What to email about what
| Before you buy | [email protected] — questions about scope, turnaround, or whether the audit suits your site |
|---|---|
| An existing order | [email protected] — include your payment id or reference number |
| A refund | [email protected] — see the refund policy |
| Your personal data | [email protected] — access, correction or deletion; see the privacy policy |
Response times
- Any email: within one business day.
- Refund requests: acknowledged within one business day, initiated within two.
- Your audit: delivered within 72 hours of payment.
Before you dispute a charge
If something has gone wrong, email us first. A bank chargeback takes months to resolve and locks the payment while it runs — we can almost always sort it out the same week. We have never refused a refund inside the 7-day window.